IT Help Desk Technician job description template

IT Help Desk Technician job description template

The total cash compensation, which includes base, and annual incentives, can vary anywhere from $64,482 to $81,524 with the average total cash compensation of $72,203. These charts show the average base salary , as well as the average total cash compensation for the job of Help Desk Engineer in the United States. The base salary for Help Desk Engineer ranges from $56,223 to $70,435 with the average base salary of $62,714. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,231 to $72,356 with the average total cash compensation of $64,084. Responds to telephone calls, email and personnel requests for technical support within required service level time frame.

Typically, smartsourced help desk representatives don’t get the opportunity to familiarize themselves with your business, resulting in limited integrating potential in your company and the inability to offer overall business process support. Their primary goal is to get your specific problem resolved as quickly and efficiently as possible. A help desk service operation assists with quick fixes to end user IT issues. For example, if you forgot your password and needed to reset it, you would contact a helpdesk for assistance.

What is the highest pay for Help Desk Engineers?

Support Specialist position earns a competitive wage , and all the training you will … Resolve most break-fixes, routing ones that require in-depth network, system, or developer … Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Top 5 help desk technician interview questions with detailed tips for both hiring managers and candidates.

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Posted: Tue, 06 Dec 2022 08:00:15 GMT [source]

The person in this job is a technical support employee who helps people troubleshoot computer problems. A technician must have strong communication skills and the ability to solve technical issues. He typically has a degree in computer engineering and understands how to resolve different types of technical problems. They should be able to understand users’ questions, provide technical support, and assist all staff remotely on technology problems. Owing to the nature of this occupation, aspirants for these jobs must have excellent communication skills and technical knowledge about various technologies and solutions. Some service desk engineers must be familiar with hardware issues as well as software problems. A service desk engineer typically works multiple shifts during a month.

What are total pay estimates for a Help Desk Engineer at different companies?

These three companies were found to hire the most help desk engineers from the top 100 U.S. educational institutions. They should have extensive technical knowledge of various technologies and products, including local area network /wide area network technologies. The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience.

help desk engineer

These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Additional pay could include cash bonus, commission, tips, and profit sharing. The “Most Likely Range” represents values that exist within the 25th and 75th percentile of all pay data available for this role. Using help desk engineers and information engineers resumes, we found that both professions have similar skills such as “troubleshoot,” “help-desk support,” and “technical support,” but the other skills required are very different. Once you’ve obtained the level of education you’re comfortable with, you might start applying to companies to become a help desk engineer.

Discover how your pay is adjusted for skills, experience, and other factors

Individual job outlook varies by profession; demand for more specialized jobs, like cybersecurity analysts, is expected to grow significantly, while other jobs are vulnerable to outsourcing. IT jobs, which are particularly well-suited for remote work, usually require higher education or certifications and offer higher than average salaries. The Service Desk Engineer is responsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. Demand for these workers will increase as organizations continue to outsource IT services and support to reduce costs.

help desk engineer

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